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HP Total Care

Printer Technical Support

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	Getting the support you need

	You can make use of our award-winning post-sales service to ensure that your printers are always in tip top condition.

Web Support

The fastest, most convenient and available 24/7

Check our latest updates in drivers and software here at
www.hp.com.hk/support.
Get answers to your questions at our HP support forum at
www.hp.com/support/consumer-forum.

Customer Service Hotline

(852) 2802 4098

Operating Hours

9.00 am – 6.00 pm on Monday to Saturday
Closed on Sunday and Public Holidays

Customer care service centers

HP Service Center
Learn about HP LaserJet and inkjet supplies warranties by clicking the following links.
http://h20423.www2.hp.com/program/printingsupplies/hk/en/warranty.asp

How HP Total Care works


Step 1.	Step 2.	Step 3.



Before you access our Customer Service Hotline, you can access our “support web page”, most solutions are available here.	If your consumer printer is under warranty and you still encounter a problem, please call our Customer Service Hotline at (852) 28024098. Our officer will provide you with further support assistance	If problem confirmed that is hardware problem, a service replacement unit will be sent to you within 3 working days*.

		* Service level subjected to changes & unit availability

Shorter turnaround time


		We make sure that your printer will be exchanged within 3 working days, ensuring minimum waiting time and keeping productivity waiting level up.

Extend your warranty for even more coverage

HP Care Pack

Service Upgrade to Next Business Day – Once our Customer Service Hotline officer diagnoses the need for a replacement printer, it will be sent to you on the next business day*.

* Service level subjected to stock availability

1 Year Post Warranty with Upgrade to Next Business Day Unit Exchange

2 year Extended Service Plan with Upgrade to Next Business Day Unit Exchange

3 Year Extended Service Plan with Upgrade to Next Business Day Unit Exchange

How do I buy HP Care Pack:

Pre-Sale Phone Number
(852) 800-938-833
HP Online Store

»Read Care Pack Terms & Conditions

HP Total Care

Home & Home Office

»Home & Home Office

Desktop PCs

Notebook PCs

Monitors

Handhelds

Printers

How to buy in Hong Kong

» Total Care

Getting the support you need

Web Support

Customer Service Hotline

Operating Hours

Customer care service centers

How HP Total Care works

Step 1.

Step 2.

Step 3.

Shorter turnaround time

Extend your warranty for even more coverage

HP Care Pack

How do I buy HP Care Pack: