HP Total Care

Printer care and maintenance – Services

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How to Buy in New Zealand

Call to order at
0508 HP INVENT (474 683)

» Total Care

Getting the support you need

You can make use of our award-winning post-sales service to ensure that your printers are always in tip top condition.

Web Support

The fastest, most convenient and available 24/7

Check our latest updates in drivers and software here at
http://www.hp.co.nz/support.
Get answers to your questions at our HP support forum at
www.hp.com/support/consumer-forum.

Call Number

0800 441 147

Operation Hours

9.00am – 9.00pm on Monday to Friday
10.00am - 4.00pm on Saturday

How HP Total Care works

Step 1.

Step 2.

Step 3.

Visit Web Support to troubleshoot the problem you have encountered with your printer.

Should the problem still persist, please call our Customer Hotline at 0800 441 147, our officer will provide you with further support assistance.

If the problem cannot be resolved over the phone, our officer will arrange for a replacement printer to be sent to you within 3 working days*.

* Service level subjected to changes & unit availability

Shorter turnaround time

We make sure that your printer will be exchanged within 3 working days, ensuring minimum waiting time and keeping productivity level up.

Extend your warranty for even more coverage

HP Care Pack

Service Upgrade with Onsite – Once our HP Careline officer diagnoses the need for a replacement printer, it will be sent to you on the next business day*.

* Service level subjected to stock availability

3 Year Extended Service Plan with Onsite

2 year Extended Service Plan with Onsite

How do I buy HP Care Pack:

HP Authorized Stores

»Read Care Pack Terms & Conditions