Visit Web Support to troubleshoot the problem you have encountered with your printer.
Should the problem still persist, please call our Customer Hotline at 632 867 3551, our officer will provide you with further support assistance.
If it is confirmed as hardware problem, a service replacement unit will be sent to you within 3 working days*.
* Service level subjected to changes & unit availability
Shorter turnaround time
We make sure that your printer will be exchanged within 3 working days, ensuring minimum waiting time and keeping productivity level up.
Extend your warranty for even more coverage
HP Care Pack
Extend your warranty with more years – Once our HP Careline officer diagnoses the need for a replacement printer, please bring the printer back to an HP Authorized Exchange Point. Your replacement printer will be available for collection at the same HP Authorized Exchange Point within 3 working days*.
* Service level subjected to stock availability & geographical coverage limitations.