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HP Total Care

Printer Technical Support

Getting the support you need

You can make use of our award-winning post-sales service to ensure that your printers are always in tip top condition.
Web Support

Web Support

The fastest, most convenient and available 24/7

Call Centre

Call Center

632 867 3551

Operation Hours

8.30am - 5.30pm on Monday to Friday

How HP Total Care works

Step 1.

Step 2.

Step 3.

How HP Total Care works
Visit Web Support to troubleshoot the problem you have encountered with your printer.
Should the problem still persist, please call our Customer Hotline at 632 867 3551, our officer will provide you with further support assistance.
If it is confirmed as hardware problem, a service replacement unit will be sent to you within 3 working days*.
* Service level subjected to changes & unit availability

Shorter turnaround time

Shorter downtime

We make sure that your printer will be exchanged within 3 working days, ensuring minimum waiting time and keeping productivity level up.

Extend your warranty for even more coverage

HP Care Pack

Extend your warranty with more years – Once our HP Careline officer diagnoses the need for a replacement printer, please bring the printer back to an HP Authorized Exchange Point. Your replacement printer will be available for collection at the same HP Authorized Exchange Point within
3 working days*.

* Service level subjected to stock availability & geographical coverage limitations.
2 Year Extended Service Plan with Return to Bench
3 Year Extended Service Plan with Return to Bench

How do I buy HP Care Pack:

  • HP Authorized Stores
  • Pre-Sale Phone Number
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