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HP Total Care

Printer Technical Support

Getting the support you need

You can make use of our award-winning post-sales service to ensure that your printers are always in tip top condition.
Web Support

Web Support

The fastest, most convenient and available 24/7

Call Centre

Call Number

6272 5300

Operating Hours

8.30am - 9.30pm on Monday to Friday
8.30am - 12.30pm on Saturday
Closed on Sunday and Public Holidays

Service Centres

Service Centres

How HP Total Care works

Step 1.

Step 2.

Step 3.

How HP Total Care works
Visit Web Support to troubleshoot the problem you have encountered with your printer.
Should the problem still persist, please call our Customer Hotline at 6272 5300, our officer will provide you with further support assistance.
If the problem cannot be resolved over the phone, our officer will arrange for a replacement printer to be sent to you within 3 working days*.
* Service level subjected to changes & unit availability

Shorter turnaround time

Shorter downtime

We make sure that your printer will be exchanged within 3 working days, ensuring minimum waiting time and keeping productivity waiting level up.

Extend your warranty for even more coverage

HP Care Pack

Service Upgrade to Next Business Day – Once our HP Careline officer diagnoses the need for a replacement printer, it will be sent to you on the next business day*.

* Service level subjected to stock availability
3 Year Extended Service Plan with Upgrade to Next Business Day Unit Exchange
2 year Extended Service Plan with Upgrade to Next Business Day Unit Exchange
1 Year Post Warranty with Upgrade to Next Business Day Unit Exchange

How do I buy HP Care Pack:

  • HP Authorized Stores
  • Sales Call Center
    (Tel: 1800 278 0182)
  • HP Online Store