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 Home & Home Office

HP Total Care

Printer care and maintenance – Services		  
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Home & Home Office

Getting the support you need
You can make use of our award-winning post-sales service to ensure that your printers are always in tip top condition.
Web Support

Web Support

The fastest, most convenient and available 24/7
Customer Service Hotline

Customer Service Hotline

662 353 9000

Operating Hours

8.30am - 5.30pm on Monday to Friday
Customer care service centers

Customer care service centers

How HP Total Care works

Step 1.

Step 2.

Step 3.
How HP Total Care works
Visit Web Support to troubleshoot the problem you have encountered with your printer. Should the problem still persist, please call our Customer Hotline at 662 353 9000, our officer will provide you with further support assistance. If it is confirmed as hardware problem, a service replacement unit will be sent to you within 3 working days*.
* Service level subjected to changes & unit availability

Shorter turnaround time
Shorter turnaround time We make sure that your printer will be exchanged within 3 working days, ensuring minimum waiting time and keeping productivity level up.

Extend your warranty for even more coverage

HP Care Pack
Extend and uplift your warranty with HP Next Business Day Unit Exchange Service – Once our HP Careline officer diagnoses the need for a replacement printer, it will be sent to you on the next business day*.
* Service level subjected to stock availability & geographical coverage limitations.
1 Year Post Warranty with Upgrade to Next Business Day Unit Exchange 2 Year Extended Service Plan with Upgrade to Next Business Day Unit Exchange
3 Year Extended Service Plan with Upgrade to Next Business Day Unit Exchange

HP Care Pack
Extend your warranty with more years – Once our HP Careline officer diagnoses the need for a replacement printer, please bring the printer back to an HP Authorized Exchange Point. Your replacement printer will be available for collection at the same HP Authorized Exchange Point within 3 working days*.
* Service level subjected to stock availability & geographical coverage limitations.
2 Year Extended Service Plan with Return to Bench 3 Year Extended Service Plan with Return to Bench

How do I buy HP Care Pack:

  • Pre-Sale Phone Number
    662 353 9500